Q: Where the products are manufactured?
A: All Incharger products are designed and manufactured by us in our manufacturing facility, which is located in Vilnius, Lithuania (EU).
Q: Can I return a product that I bought from you if I don't like it?
A: Yes, you can return your product within 30 days from the purchase. You can find out about our returns and warranty policy here: https://incharger-parts.com/returns-warranty-policy.
Q: Can you make me a customized product with different finish or engraved text?
A: Absolutely! Please share your vision with us at email@example.com and we will make it happen.
Q: What are my payment options?
A: You can process your purchase using Paypal or credit and debit card (MasterCard, Maestro, Visa).
Q: Can I order by phone or e-mail?
A: Yes, you can reach us by phone or e-mail and we will send you a pro forma invoice to initiate the order.
Q: I'm a bike builder and would like to use your products for my business. Can you offer me business to business terms?
A: Yes, we are always looking for business partners worldwide. Please contact us at firstname.lastname@example.org for additional information.
Q: How long does it take for my order to arrive?
A: If the product is on stock, we will ship it the next business day after receiving your order. If the product is out of stock, it may take up to 3-5 days to ship it. We ship with UPS, so it will take 3-5 working days to deliver to EU countries and 5-7 days to deliver to USA. If you need express shipping of 1-2 days, write us e-mail at email@example.com.
Q: What countries do you ship your products to?
A: We ship our products world wide, but have in mind that if you are located outside of European Union, you may be subject to additional taxes.
Q: Does the price include VAT?
A: Yes, prices shown in the shop include VAT (21%). If you are located outside of European Union, the VAT will be automatically excluded when checking out at the shopping cart.
Q: I drive a different bike than Harley Davidson, will your parts fit my bike?
A: We cannot assure that our parts will fit any other motorcycles than stated in the product description. On the other hand, we can make custom product adjustments if needed. Please write us e-mail at firstname.lastname@example.org with custom part specification and we will reach out to you.
Q: I'm building my dream bike and I need something completely custom. Can you make it?
A: We are not only personalizing current products but also accept completely custom part orders. Reach out to us at email@example.com and we will see how can we help to achieve your dream.